Answer a few pages
Cover how you have been doing, how your animal helps and your home, from a garden co-op to a Long Island City tower.
Living in Jackson Heights, Forest Hills or Flushing? Begin with the free screening, choose a plan, then meet a New York-licensed clinician by video. If your clinician supports the request, the signed letter is added to your account, ready for your landlord or co-op.
Cover how you have been doing, how your animal helps and your home, from a garden co-op to a Long Island City tower.
Buy the plan you want at checkout. A clinician with a New York license then talks with you on live video.
A signed letter appears if your request is supported. If it is not, the reasons are listed, and you can use our refund policy.
Pricing
Compare the current evaluation fees, read live from our checkout. Queens residents can take the screening at no charge. A plan is purchased at checkout before the video visit, and a refund stays available for 30 days if no letter is supported. Questions? Read our FAQ page or contact us.
Clinical review for one emotional support animal and a New York housing letter.
$149.00/ one-time
One evaluation covering the support provided by each of your animals in a New York home.
$159.00/ one-time
A psychiatric service dog evaluation with a clinician licensed in New York.
$199.00/ one-time
Compare the combined letter and document options.
An ESA letter and certificate together in one document package.
$199.00/ one-time
A PSD letter, certificate and ID card in one package.
$225.00/ one-time
Need help choosing? Take the free screening first or compare every plan. Documentation depends on clinical approval; optional certificates and cards do not establish access rights.
With so many no-pet leases in the borough, a Queens ESA letter needs facts a landlord or co-op board can act on.
The city opened this center in 2024 as the first full-service animal shelter in Queens. ACC locations
| Center hours | Daily, 10 a.m. to 6 p.m. |
|---|---|
| Adoptions | Noon to 7 p.m. on weekdays, 11 a.m. to 5 p.m. on weekends |
| Surrendering a pet | By appointment only |
| Lost and found | Call before you come |
Both airports are in Queens, and neither one's terminal rules mention emotional support animals, so plan for the pet rule.
Airlines may treat an ESA as a pet under federal rules. Our letters cover housing, so ask your airline what it allows. DOT rule
NYC Parks allows unleashed dogs in set places from opening until 9 a.m. and from 9 p.m. to closing; the rest of the time the leash limit is six feet. Parks Rule 1-04

Two runs: K9 Korral in Woodhaven and the Barking Lot in Kew Gardens, behind the Overlook. Dogs stay out of natural areas and trails.
NYC Parks lists an off-leash area but gives no location, so read the signs. The Underbridge Dog Run is a separate site along the Grand Central Parkway.
Both campuses decide requests themselves, so ask the office named below which documents it will take before you buy a plan.
718-990-6867. St. John's ESA policy
The Office for Students with Disabilities and Access: 718-997-5870. QC animal policy
Landlord-Tenant Clerk, Room 209: 718-262-7145. Court directory
(347) 592-2200, or Legal Services NYC at 917-661-4500. LSNYC Queens
718-286-2450, the same line as its Kew Gardens office. Legal Aid offices


No charge applies to the screening. Next comes a video evaluation with a New York-licensed clinician, and a letter follows if that clinician supports it.