Lobby: the form
Share your symptoms, your animal and your building, from a Harlem walk-up to an Upper East Side high-rise.
New York County · ESA and PSD letters
Manhattan ESA and PSD Letters for Doorman Buildings and Walk-Ups
Renting on the Upper West Side, in Harlem or on the Lower East Side? The screening costs nothing, you choose the plan, and a New York-licensed clinician evaluates you on a video visit. A supported letter lands in your account, ready for your managing agent or landlord.
Uptown to downtown
NY license on the letter
Free to begin online
Mid-floors: the visit
Choose a plan at checkout. One floor up, you are on a live video call with a clinician licensed in New York.
Top floor: the result
Approved requests end with a signed letter in your account. Others end with a clear reason, and our refund policy applies.
Pricing
Transparent, One-Time Pricing for Manhattan Letters
Compare the current evaluation fees, read live from our checkout. Manhattan's screening costs nothing. Plans are bought ahead of your video visit, and you have 30 days to seek your money back if no letter can be supported. Questions? Read our FAQ page or contact us.
ESA Housing Letter For One Pet
Clinical review for one emotional support animal and a New York housing letter.
$149.00/ one-time
- Official ESA letter if supported
- Licensed professional review
- Valid for 1 year
- Digital copy
- Email support
- 24-48 Hour
Most Popular
ESA Housing Letter For Multiple Pets
One evaluation covering the support provided by each of your animals in a New York home.
$159.00/ one-time
- ESA letter for multiple pets
- All approved pets on one letter
- Valid for 1 year
- Digital copy
- Priority phone and email support
- Renewal reminders
- 24-48 Hour
PSA Letter
A psychiatric service dog evaluation with a clinician licensed in New York.
$199.00/ one-time
- Official PSD letter if supported
- Licensed professional review
- Valid for 1 year
- Digital copy
- Email support
- 24-48 Hour
Bundle Packages
Compare the combined letter and document options.
Bundle
ESA Letter + Certificate Bundle
An ESA letter and certificate together in one document package.
$199.00/ one-time
- Official ESA letter if supported
- ESA certificate
- Licensed professional review
- Valid for 1 year
- Digital copy
- Email support
- 24-48 Hour
Letter + Certificate + ID
PSD Letter + Certificate + ID Card
A PSD letter, certificate and ID card in one package.
$225.00/ one-time
- Official PSD letter if supported
- PSD certificate
- PSD ID card
- Licensed professional review
- Valid for 1 year
- Digital copy
- Priority email support
- 24-48 Hour
Clinical review
Secure payment
Digital documents
One-time plan fee
Need help choosing? Take the free screening first or compare every plan. Documentation depends on clinical approval; optional certificates and cards do not establish access rights.
Why Renters Bring Us Their Manhattan ESA Letter
No-pet clauses are common on this island, so a Manhattan ESA letter has to answer a managing agent's questions at first reading.
- Signed after a live visit
- The New York-licensed clinician who met you signs it and gives license details the building can look up.
- Matched to your animal
- Residents with an emotional support animal receive an ESA letter. Owners of a task-trained dog receive a psychiatric service dog letter.
- Open to checking
- The date and reference number appear on our verification page. The letter covers housing, and your building still decides.
Who Reads Your Letter in a Manhattan Building
The super or the front desk rarely decides. Here is how to reach the person who does; the city rules behind it are on our NYC page.
- Ask the management office who handles reasonable accommodation requests; the city says providers should have a written policy naming a contact.
- Send the request in writing to that person, with your letter attached and a copy kept for yourself.
- Add your rabies certificate and, with a dog, the city license or your license application.
- In a co-op or condo, ask whether the board reviews requests as well as the managing agent.
Central Park Rules for Dogs and Their People
The Central Park Conservancy keeps dogs leashed from 9 a.m. to 9 p.m., and service animals are the only exception in its rule. An ESA letter does not change these hours. Conservancy dog guide
Manhattan Dog Runs Listed by NYC Parks
Central Park has no enclosed run, so city dogs use these instead. Check the sign at the gate for hours. NYC Parks dog areas
- Riverside, West 72nd
- Riverside, West 87th
- Riverside, West 105th
- Riverside, West 142nd
- Carl Schurz Park
- Morningside Park
- Marcus Garvey Park
- Washington Square
- Union Square
Lost Pets and ACC in East Harlem
Animal Care Centers of NYC asks you to call before coming in to look for a lost pet. ACC locations
Manhattan Animal Care Center326 East 110th Street, New York, NY 10029
Daily, 10 a.m. to 6 p.m.; (212) 788-4000 ACC Pet Adoption Center323 East 109th Street, New York, NY 10029
Weekdays noon to 7 p.m., weekends 11 a.m. to 5 p.m.
Daily, 10 a.m. to 6 p.m.; (212) 788-4000 ACC Pet Adoption Center323 East 109th Street, New York, NY 10029
Weekdays noon to 7 p.m., weekends 11 a.m. to 5 p.m.
Campus Housing Has Its Own Paperwork
Our letters are aimed at private rentals. Several Manhattan schools limit documents from online services, so talk to the office below before you buy a plan.
| NYU | The Moses Center handles requests and says it does not accept letters from online ESA providers. Its guidelines ask for a licensed, current treating clinician. 212-998-4980. NYU guidelines |
|---|---|
| Columbia | Disability Services' 2021 guidelines refuse documents from fee-for-service online certification businesses. Spring requests are generally due November 1. 212-854-2388. Columbia accommodations |
| Fordham Lincoln Center | Residential Life reviews a housing accommodation form and treats an unrecognized online certificate as insufficient alone. (212) 636-7100. Fordham form |
| Baruch | Its residence bars pets, but an emotional support animal can be approved with proper documentation. Baruch residence FAQ |
Manhattan Courts, Legal Aid and State Offices
Housing Court on Centre Street
111 Centre Street, New York, NY 10013Manhattan's Housing Court line is 646-386-5500. HRA tenant page
Free tenant lawyers
Legal Aid Society, 2090 Adam Clayton Powell Jr. Blvd.212-426-3000; Legal Services NYC takes calls at 917-661-4500 on weekdays. Legal Aid offices
Division of Human Rights in Harlem
163 West 125th Street, 4th FloorThe Harlem office of the Division of Human Rights: (212) 961-8650. DHR contacts
Inwood to the Lower East Side: Where We Help
Every one of these is a New York address, so your clinician and your evaluation work the same way.
- Inwood
- Washington Heights
- Harlem
- East Harlem
- Upper West Side
- Upper East Side
- Chelsea
- Lower East Side
Manhattan Questions on Buildings, Parks and Campuses
Who should get my ESA letter in a doorman building?
The person who handles reasonable accommodation requests for the building, usually at the management office. Ask the front desk for that contact, then send your request and letter in writing.
Can my emotional support dog go off leash in Central Park?
Only in allowed areas from 6 a.m. to 9 a.m. and from 9 p.m. to 1 a.m. The rest of the day dogs stay leashed, and only service animals are excepted.
Are dogs allowed on Sheep Meadow?
No. The Central Park Conservancy's map lists Sheep Meadow among the places dogs may never go, along with ballfields, playgrounds, the Great Lawn Oval and water bodies.
Where is the animal shelter in Manhattan?
Manhattan Animal Care Center is at 326 East 110th Street, with doors open 10 a.m. to 6 p.m. each day. ACC's line is (212) 788-4000, and ACC wants a call before any visit about a lost pet.
Will NYU take a letter from an online ESA provider?
NYU's Moses Center says it does not accept letters from online ESA providers, and its guidelines ask for a licensed, current treating clinician. Call 212-998-4980 before you spend money on a letter.
Can a Columbia student use an online ESA letter?
Columbia's 2021 guidelines refuse documents from fee-for-service online certification businesses. Disability Services at 212-854-2388 can tell you what it needs from a licensed provider.
Where is Housing Court in Manhattan?
At 111 Centre Street. The main line is 646-386-5500, and Housing Court Answers can explain the process at (212) 962-4795.
Which state office takes human rights complaints from Manhattan?
The Division of Human Rights office at 163 West 125th Street, (212) 961-8650. Housing complaints are investigated by its Housing Investigations Unit in the Bronx.
Across the Bridges and Up the Line
This Manhattan guide draws on NYC Parks, the Central Park Conservancy, ACC, university policies, legal aid groups and the Division of Human Rights. It was current as of October 2026. Take it as local background, not legal advice about any tenancy. Screening does not guarantee a letter, and only your evaluating clinician can reach that decision. Confirm details with each office, and if you need someone to talk to, 988 is open by call or text all day and all night.
Manhattan Tenants, the First Step Costs $0
Your screening has no fee. A New York-licensed clinician evaluates you on video, and a letter that clinician supports goes straight to your account.
Inwood to the Battery
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