Take the free screening first, then pick a plan and see a clinician licensed in Texas on a video call that fits around your day. If the clinician approves, your signed letter is ready for the leasing office or landlord.
Begin with our free questions, then see whether a full evaluation is worth booking.
Share what you live with, the animal that supports you and the place you rent, from a Legacy West apartment to a house in East Plano.
Pick a plan at checkout and a clinician who holds a Texas license goes over your answers with you in a video visit.
Approval means a signed letter appears in your account. If the clinician declines, you get an explanation and can request a refund as our policy allows.
Pricing
Compare the current evaluation fees, read live from our checkout. The Plano screening costs nothing. You choose a plan and pay at checkout ahead of the evaluation, and when a clinician cannot support a letter, our policy lets you ask for a refund within 30 days of buying. Questions? Read our FAQ page or contact us.
Clinical review for one emotional support animal and a Texas housing letter.
$149.00/ one-time
One evaluation covering the support provided by each of your animals in a Texas home.
$159.00/ one-time
A psychiatric service dog evaluation with a clinician licensed in Texas.
$199.00/ one-time
Compare the combined letter and document options.
An ESA letter and certificate together in one document package.
$199.00/ one-time
A PSD letter, certificate and ID card in one package.
$225.00/ one-time
Need help choosing? Take the free screening first or compare every plan. Documentation depends on clinical approval; optional certificates and cards do not establish access rights.
Each ESA or psychiatric service dog letter names a Texas-licensed clinician and lists the license, so a Plano property manager can confirm who signed it.
A Texas-licensed clinician evaluates every request by video before anything is approved.
We write it for the people who approve animals in Plano rentals: landlords, property managers and apartment communities.
The plans above show the full one-time price, and our refund policy applies if a letter cannot be supported.
Plano is home to the headquarters of Toyota Motor North America, Frito-Lay, JCPenney and Pizza Hut, and plenty of renters arrive here for a new job. A few steps keep an animal request simple.
If you are signing your first lease in Plano, start here:
Once you live in Plano, your evaluation is with a clinician licensed in Texas, whatever state you moved from.
A leasing office may have its own form or contact for accommodation requests, and an HOA community may have animal rules of its own.
Plano registration covers each dog, cat and ferret living in the city, and an emotional support animal is no exception.
Plano residents are required to register all dogs, cats and ferrets with the city.
Animal Services Officer: 972-769-4360. An animal loose and acting aggressively toward people: call 911. Plano Animal Services programs
Plano riders use DART light rail and the Silver Line, and the trip to the airport ends with a federal airline rule.
DART's Silver Line opened on October 25, 2025, and runs from the 12th Street and Shiloh Road stations in Plano to DFW Airport. DART news release
The federal air carrier rule says emotional support animals are not service animals, so an ESA flies only on an airline's terms for pets. 14 CFR 382.3
Legal Aid of NorthWest Texas gives free civil legal help to eligible low-income residents across 114 counties. Apply by calling 1-888-529-5277 or online.
LANWT keeps an office in McKinney, the Collin County seat: 901 North McDonald St., Suite 702, McKinney, TX 75069.
972-542-9405 · toll-free 866-511-8018. Office list
For a complaint under state fair housing law, contact TWC's Civil Rights Division at (888) 452-4778 or file online, within one year of what happened.
TWC and HUD do not both take the same complaint. TWC housing discrimination
Plano's two large preserves, Arbor Hills Nature Preserve at about 200 acres and Oak Point Park and Nature Preserve at about 800, both sit inside the city. Wherever you live here, the evaluation happens the same way, over video with a Texas-licensed clinician.
Yes. Plano residents must register all dogs, cats and ferrets with the city through Plano Animal Services.
Call 972-769-4360 to reach an Animal Services Officer. If an animal is loose and acting aggressively toward people, call 911.
No. The shelter does not offer vaccinations or sterilization, but Plano Animal Services points residents to low-cost options.
Yes. Plano Animal Services takes multi-pet permit applications, along with wildlife and commercial breeder applications.
Yes, inside a suitable cage or container that latches securely, which is DART's rule for every animal that is not a service animal. A service animal needs no permit.
12th Street and Shiloh Road. The line opened on October 25, 2025, and runs to DFW Airport.
No. The federal air carrier rule says emotional support animals are not service animals, so they travel only on the terms an airline sets for pets.
Call the Legal Aid of NorthWest Texas line at 1-888-529-5277, or contact its McKinney office, 901 North McDonald St., Suite 702, at 972-542-9405.
The city just south, on the same DART network
Between Dallas and Fort Worth
Every Texas city and topic page
The statewide service page
These Plano notes are current as of October 2026 and rely on the City of Plano, DART, the federal air carrier rule and the sources linked above. Read them as general information, not legal advice on your situation. Screening does not guarantee a letter; whether one is issued is up to the evaluating clinician. Policies change, so check each source before acting on it. If you feel unsafe or overwhelmed, 988 is open for calls and texts.
Busy schedules are normal in Plano. The evaluation is built to fit around them while staying under a Texas license.
Appointment times are shown in your own time zone, which makes it easy to pick a slot before or after work.
The evaluation happens over video, so any quiet room where you can speak freely will do.
Because you live in Plano, the clinician signs under a Texas license, and the letter is placed in your account.
Each letter stays valid for one year from the day it is issued.
Screening costs nothing, and once a Texas-licensed clinician approves you, the signed letter is in your account and ready for the leasing office.
