Licensed by the State of Texas
Your Austin ESA letter or psychiatric service dog letter shows the clinician's Texas license, and a landlord can confirm it on a free state lookup.
Live Music Capital · Austin ESA and PSD letters
Get an ESA Letter in Austin From a Texas-Licensed Clinician
Take the free screening, choose an ESA or PSD plan and meet a Texas-licensed clinician by video from anywhere in Austin. If the evaluation supports your request, the signed letter is ready for your landlord, your leasing office or UT Austin housing.
Hyde Park to Circle C
Texas clinicians only
Austin screening at $0
Austin, Texas
Travis, Hays and Williamson counties · 961,855 residents in the 2020 census
Free Austin screening
SetlistAustin ESA and PSD letters
An Austin Setlist: Three Steps From Screening to Letter
The screening is free and short, so you find out whether an evaluation makes sense before spending anything.
- 01
Fill in the Austin screening
Describe what you are going through, the animal that helps and where you rent, whether that is a Mueller apartment or a house near Zilker.
- 02
See a clinician on video
Pay for the plan you picked and a Texas-licensed clinician reviews what you wrote, then evaluates you in a video visit.
- 03
Get your clinician's answer
A yes from the clinician puts a signed letter in your account. A no comes with the reason, and our refund policy lets you ask for your money back.
Pricing
Transparent, One-Time Pricing for Austin Letters
Compare the current evaluation fees, read live from our checkout. Austin's screening is free. Plans are paid at checkout, before the evaluation, and if your clinician cannot support a letter, our policy lets you request a refund within 30 days of purchase. Questions? Read our FAQ page or contact us.
ESA Housing Letter For One Pet
Clinical review for one emotional support animal and a Texas housing letter.
$149.00/ one-time
- Official ESA letter if supported
- Licensed professional review
- Valid for 1 year
- Digital copy
- Email support
- 24-48 Hour
Most Popular
ESA Housing Letter For Multiple Pets
One evaluation covering the support provided by each of your animals in a Texas home.
$159.00/ one-time
- ESA letter for multiple pets
- All approved pets on one letter
- Valid for 1 year
- Digital copy
- Priority phone and email support
- Renewal reminders
- 24-48 Hour
PSA Letter
A psychiatric service dog evaluation with a clinician licensed in Texas.
$199.00/ one-time
- Official PSD letter if supported
- Licensed professional review
- Valid for 1 year
- Digital copy
- Email support
- 24-48 Hour
Bundle Packages
Compare the combined letter and document options.
Bundle
ESA Letter + Certificate Bundle
An ESA letter and certificate together in one document package.
$199.00/ one-time
- Official ESA letter if supported
- ESA certificate
- Licensed professional review
- Valid for 1 year
- Digital copy
- Email support
- 24-48 Hour
Letter + Certificate + ID
PSD Letter + Certificate + ID Card
A PSD letter, certificate and ID card in one package.
$225.00/ one-time
- Official PSD letter if supported
- PSD certificate
- PSD ID card
- Licensed professional review
- Valid for 1 year
- Digital copy
- Priority email support
- 24-48 Hour
Clinical review
Secure payment
Digital documents
One-time plan fee
Need help choosing? Take the free screening first or compare every plan. Documentation depends on clinical approval; optional certificates and cards do not establish access rights.
Why Austin Residents Pick American Service Animals for an ESA Letter
Austin landlords and UT housing staff look for a letter they can verify. Four things go into every one we deliver.
A real evaluation by video
Your clinician talks with you before making any decision. Nothing is approved automatically, and there is no registry to join.
Addressed to housing decision-makers
Each emotional support animal letter is prepared for the people who review requests: Austin landlords, property managers and University Housing and Dining.
One payment, prices in view
Checkout charges the plan price shown above, once. If no letter can be supported, you may ask for a refund under our policy.
UT Austin Housing and Your Emotional Support Animal
At the University of Texas at Austin, Disability and Access (D&A) must approve an emotional support animal before it moves into university housing; without that approval the animal may be removed. UT also asks for its own ESA Verification Form, so a letter alone may not complete your request.
Residence hallsSend your documentation as early as possible; requests depend on availability.
University apartmentsAt least 60 days before your preferred move-in date.
Apply and flag your need
Mark it on your housing application and send D&A the online Request for Housing Accommodations form, which you can do as soon as you accept admission.
Your provider completes UT's form
A licensed clinical professional or healthcare provider familiar with your disability fills in the ESA Verification Form. A family member cannot.
Review starts with a contract
D&A begins only after University Housing and Dining confirms your active housing contract and every required item from you and your provider has arrived.
UHD has the final word
D&A sends a recommendation to University Housing and Dining, which decides. Approved accommodations are subject to availability.
Animals on CapMetro Buses and Trains
CapMetro places its animal rule among the activities its Code of Conduct prohibits on every service and at every facility.
Allowed aboard CapMetro
- Service animals, under the handler's full control the whole time.
- Kept out of carts and strollers and off the seats.
- A service animal that threatens the health or safety of riders or staff is removed from the system.
Turned away at the door
- Any pet that is not a service animal.
- Emotional support and comfort animals, which the rule names.
- The Code of Conduct lists no exception for an animal in a carrier.
Planning a trip with your animal? Ask the CapMetro GO Line at (512) 474-1200. Breaking the code can lead to a suspension from service. CapMetro Code of Conduct
Austin's Civil Rights Division and Fair Housing Requests
Austin Equity and Inclusion's Civil Rights Division helps people who have faced discrimination in housing, work or public services, and the Texas Workforce Commission lists it among its fair housing resources.
Complaints the division accepts
As a Fair Housing Assistance Program (FHAP), it takes housing discrimination complaints. Under a City of Austin ordinance it also accepts complaints based on:
- Creed
- Student status
- Marital status
- Age
- Source of income
Chapter 2-14 accommodation requests
Adopted in February 2016, Chapter 2-14 lets City staff modify a City of Austin requirement related to residential property for a person with a disability. The person, a representative or someone living with them can ask by sending:
- Your contact information.
- A description of what you are asking for.
- The City requirement involved, all emailed to civilrights@austintexas.gov.
The department head grants or denies it based on reasonableness and undue burden. This route covers City requirements, not a landlord's pet policy.
Austin Animal Services Hours for ESA Owners
Austin Animal Services is the municipal shelter for the City of Austin and unincorporated Travis County. It is the place to check if your emotional support animal goes missing, and its Pet Resource Center can help with a microchip.
| Walk-in adoption and reclaim | Daily, 11 a.m. to 7 p.m.; adoption lines close at 6 p.m. |
|---|---|
| Pet Resource Center | Monday to Friday, 11 a.m. to 4 p.m., for microchips and other resources |
| Animal emergencies | 3-1-1 or 512-974-2000, the City of Austin's service help center |
The shelter posts its holiday closures with these hours. Austin Animal Services
Texas Law Behind an Austin Lease
These four state rules come up most often for Austin renters with an assistance animal.
Reasonable accommodations (Property Code 301.025)
Saying no to a reasonable exception in a rule, policy, practice or service is discrimination when a tenant's disability makes the exception necessary to live in the home on equal terms. Whether that covers an untrained ESA after HUD's May 2026 change is still open.
Fair housing complaints (Property Code 301.081)
A Texas fair housing complaint goes to the Texas Workforce Commission in writing and under oath, within one year. You cannot file the same complaint with both TWC and HUD.
Service animal fees (Human Resources Code 121.003(h))
A landlord may not charge an extra deposit or fee for a service animal. Damage past reasonable wear and tear is still the tenant's to pay.
Deposit refunds (Property Code 92.103 and 92.107)
Count 30 days from surrender of the unit for the refund deadline, and put your forwarding address in writing, since the landlord can wait for it.
ESA and PSD letters across Texas · Texas city and topic guides
Free Help and License Checks for Austin Renters
Texas RioGrande Legal Aid, Austin office
Free civil legal help across 68 counties, Travis, Williamson and Hays among them. The phone line is open weekdays, 9 a.m. to 5 p.m. Central.
- 4920 North I-35, Austin, TX 78751
- (956) 996-8752 or (833) 329-8752 toll-free
- TRLA offices
State fair housing complaints at TWC
Texas fair housing complaints go to its Civil Rights Division, which accepts them up to one year after the discrimination.
- (888) 452-4778
- TWC housing discrimination
Look up your clinician's license
Each Texas licensing board runs a free public search, which lets you or a landlord check the license of the clinician who signed.
Austin Neighborhoods, Downtown and Beyond
Central Austin
- Clarksville
- Hyde Park
- West Campus
- Zilker
East and south
- East Austin
- Mueller
- East Riverside
- South Congress
North and southwest
- The Domain
- Oak Hill
- Circle C Ranch
- Onion Creek
Questions Austin Residents Ask About ESA Letters
Short answers drawn from the CapMetro, UT Austin, city and legal aid sources linked on this page.
Can my emotional support animal ride a CapMetro bus or train?
No. CapMetro's Code of Conduct bars boarding with a pet that is not a service animal and names emotional support and comfort animals. Service animals ride under their handler's full control.
What does UT Austin require before an ESA moves into university housing?
Approval from Disability and Access. You submit the Request for Housing Accommodations form, a licensed provider familiar with your disability completes the ESA Verification Form, and University Housing and Dining makes the final decision.
How early should I apply for an ESA in UT Austin apartments?
At least 60 days before your preferred move-in date; later requests depend on availability. For residence halls, UT asks for documentation as early as possible.
Can I take my ESA to class or a game at UT Austin?
No. Emotional support animals are not allowed inside UT Austin buildings other than university housing, or at university events such as lectures, performing arts venues and athletics.
Where do I report housing discrimination in Austin?
The City of Austin Civil Rights Division, 505 Barton Springs Road, Suite 515, 5th Floor. Call 512-974-3251 or email civilrights@austintexas.gov.
Does Austin protect renters because of student status?
Yes. Under a City of Austin ordinance, the Civil Rights Division also accepts complaints based on student status, creed, marital status, age and source of income.
Where can Austin tenants find free legal help?
Texas RioGrande Legal Aid, whose service area includes Travis, Williamson and Hays counties. Its Austin office is at 4920 North I-35; for legal help, call (956) 996-8752 or (833) 329-8752 toll-free on weekdays, 9 a.m. to 5 p.m. Central.
When can I ask about a microchip at Austin Animal Services?
The Pet Resource Center helps with microchips and other resources Monday to Friday, 11 a.m. to 4 p.m. For an animal emergency, dial 3-1-1 or 512-974-2000.
Other Texas Cities and Guides
A Texas-Licensed Clinician Signs Every Austin Letter
Whoever reviews your request in Austin, a landlord or UT housing, expects documentation from someone qualified to judge your need. Each Austin letter we issue is signed under a Texas license.
A Texas-licensed evaluator
Meets you by video, decides whether your need is supported and signs under a Texas license that anyone can check on the state board's search.
A registry listing or a certificate alone
Neither one is clinical documentation; an optional certificate or ID card does not establish access rights on its own.
A relative, for UT's form
UT Austin's ESA Verification Form, described above, cannot be completed by a family member.
Ready for Your Austin ESA or PSD Letter?
Start by answering the free screening. When a Texas-licensed clinician approves your request, download the letter from your account and send it to your property manager or UT housing.
Travis, Hays, Williamson
Clinician on video
Questions cost nothing
