Texas-licensed, El Paso-ready
Each El Paso ESA letter or psychiatric service dog letter carries a Texas license that a landlord can verify for free.
Sun City · El Paso ESA and PSD letters
ESA and PSD Letters for El Paso From a Clinician With a Texas License
Take the free screening, select a plan and see a Texas-licensed clinician by video, scheduled on El Paso's Mountain Time. If your evaluation supports it, you receive a signed letter ready for your landlord, your apartment office or UTEP housing.
Upper Valley to Eastside
Texas license, always
$0 Sun City screening
El Paso, TexasEl Paso County · 678,815 residents in the 2020 census
No-cost El Paso screening
Three Waypoints to an El Paso ESA Letter
A free questionnaire comes first; within minutes you will know whether a full evaluation suits what you are facing.
Start with the questions
Tell us what you are dealing with, the animal that helps and your El Paso address, from a Kern Place duplex to a home in the Lower Valley.
A video visit with your clinician
Once you pay for a plan, your answers go to a Texas-licensed clinician for a telehealth visit, booked at a time displayed in your local zone.
Reach the decision
If your clinician supports the request, a signed letter appears in your account. Otherwise you hear the reason from the clinician, and our refund policy covers the plan.
Pricing
Transparent, One-Time Pricing for El Paso Letters
Compare the current evaluation fees, read live from our checkout. The El Paso screening is free. A plan is paid at checkout, before the evaluation, and if your clinician cannot support a letter you may ask for a refund under our policy within 30 days of purchase. Questions? Read our FAQ page or contact us.
ESA Housing Letter For One Pet
Clinical review for one emotional support animal and a Texas housing letter.
$149.00/ one-time
- Official ESA letter if supported
- Licensed professional review
- Valid for 1 year
- Digital copy
- Email support
- 24-48 Hour
Most Popular
ESA Housing Letter For Multiple Pets
One evaluation covering the support provided by each of your animals in a Texas home.
$159.00/ one-time
- ESA letter for multiple pets
- All approved pets on one letter
- Valid for 1 year
- Digital copy
- Priority phone and email support
- Renewal reminders
- 24-48 Hour
PSA Letter
A psychiatric service dog evaluation with a clinician licensed in Texas.
$199.00/ one-time
- Official PSD letter if supported
- Licensed professional review
- Valid for 1 year
- Digital copy
- Email support
- 24-48 Hour
Bundle Packages
Compare the combined letter and document options.
Bundle
ESA Letter + Certificate Bundle
An ESA letter and certificate together in one document package.
$199.00/ one-time
- Official ESA letter if supported
- ESA certificate
- Licensed professional review
- Valid for 1 year
- Digital copy
- Email support
- 24-48 Hour
Letter + Certificate + ID
PSD Letter + Certificate + ID Card
A PSD letter, certificate and ID card in one package.
$225.00/ one-time
- Official PSD letter if supported
- PSD certificate
- PSD ID card
- Licensed professional review
- Valid for 1 year
- Digital copy
- Priority email support
- 24-48 Hour
Clinical review
Secure payment
Digital documents
One-time plan fee
Need help choosing? Take the free screening first or compare every plan. Documentation depends on clinical approval; optional certificates and cards do not establish access rights.
Why El Paso Chooses American Service Animals
Whether your letter goes to a property manager on the Westside or to UTEP's Center for Accommodations and Support Services, these four points travel with it.
Evaluated person to person
A licensed Texas clinician evaluates you before a decision is made; there is no instant approval.
Letters reviewers can use
Emotional support animal letters are prepared for the landlords, leasing offices and campus housing staff who decide requests.
One clear price
The price shown above is the price you pay, once, and our refund policy covers a letter the clinician cannot support.
UTEP Housing Rules for Emotional Support Animals
At the University of Texas at El Paso, the Center for Accommodations and Support Services (CASS) handles assistance animal requests in university housing, and a denied request can be appealed to the University ADA Coordinator.
Where UTEP allows an ESA
- Inside the student's assigned university residence.
- Anywhere else on campus grounds, including the dining facilities tied to the residence halls.
- Into a UTEP employee's workplace or any other university building.
- One animal at most: students in university housing may keep no more than one service or assistance animal.
What CASS asks for
- A statement signed by a licensed professional.
- A diagnosis and a prognosis.
- A description of the specific impairments and the major life functions they affect.
CASS can ask for more if the documentation is incomplete, unclear, outdated or inconsistent, and a request may be cancelled when papers miss the deadline. Take this list to your evaluation. UTEP ESA policies
One exception: registered student organizations can hold stress reduction events with assistance animals, usually at the end of the semester, after approval through Minetracker; outdoor ones use Leech Grove or the Liberal Arts Lawn.
Registering a Pet With the City of El Paso
Under Title 7.12.020, every dog, cat and ferret in the city that is four months or older must be registered, and the registration is renewed every year. An emotional support animal is no exception.
Before registering:A current rabies vaccineA microchipEar-tipped community cats can be exempt
At a veterinary office
Most local veterinary offices register pets, though their fees may vary.
Walk in at the shelter
$12.50 at 5001 Fred Wilson Ave., seven days a week from 11 a.m. to 6 p.m.
Email, then pay by phone
Send the rabies certificate, ID, address and microchip number, then call (915) 212-7297 to pay by card; a processing fee applies.
Mail papers and a check
The same papers with a $12.50 check to City of El Paso Animal Services, 5001 Fred Wilson Ave., El Paso, TX 79906.
El Paso Animal Services: (915) 212-PAWS · 3-1-1 for animal concerns · Permits and licenses
Sun Metro Rules for Service Animals and Pets
Service animals under ADA rules
Allowed on board, kept under control with a harness, leash or tether. If a disability rules those out, or they would get in the way of the animal's tasks, the handler keeps control by voice, signal or other effective means.
Pets and ESAs
Pets and emotional support animals ride only when securely contained in a fully enclosed pet transport carrier.
Texas Law for El Paso Renters and Riders
El Paso follows the same state statutes as the rest of Texas, even on Mountain Time.
Property Code 301.025: accommodations at home
A landlord may not refuse a reasonable accommodation that a tenant's disability makes necessary for living in the home; refusing it is discrimination under the Texas Fair Housing Act. Whether it covers an untrained ESA after HUD's policy shift in May 2026 is still being worked out.
Human Resources Code 121.003(l): two questions only
Where the disability is not obvious, a business gets two questions: does a disability make the animal necessary, and which task has it learned? Certification papers cannot be demanded.
Property Code 92.103: the deposit clock
The landlord owes the deposit refund by the 30th day after you surrender the rental.
Downtown Help for El Paso Tenants
Texas RioGrande Legal Aid in El Paso
1331 Texas Ave., El Paso, TX 79901El Paso County is in TRLA's service area for free civil legal help. Call (956) 996-8752 or (833) 329-8752 toll-free to ask for help.
Phones: 9 a.m. to 5 p.m. Central = 8 a.m. to 4 p.m. in El Paso
Housing complaints to the state
For a complaint under state law, contact the Civil Rights Division of the Texas Workforce Commission at (888) 452-4778 within a year of the act; filing there rules out a second filing with HUD. TWC housing discrimination
El Paso Neighborhoods Around the Franklin Mountains
- Downtown
- Sunset Heights
- Kern Place
- Segundo Barrio
- Chamizal
- Coronado
- Upper Valley
- Mission Valley
- Lower Valley
- Northeast
- Eastside
- Westside
East or west of the Franklins, every evaluation is a telehealth appointment with a Texas-licensed clinician.
Questions We Hear From El Paso
Short answers drawn from El Paso Animal Services, Sun Metro, UTEP and Texas RioGrande Legal Aid.
Do I have to register my dog or cat in El Paso?
Yes. Title 7.12.020 requires city registration for each dog, cat and ferret aged four months or more, renewed every year.
What does my pet need before El Paso registration?
A current rabies vaccine and a microchip. Ear-tipped community cats can be exempt.
How much does El Paso Animal Services charge to register a pet?
$12.50 through El Paso Animal Services, in person at 5001 Fred Wilson Ave. (11 a.m. to 6 p.m., seven days a week), by email followed by a card payment at (915) 212-7297, or by mail with a check. Fees at local veterinary offices may vary.
Can my emotional support animal ride Sun Metro?
Only inside a fully enclosed pet transport carrier. Sun Metro allows service animals as the ADA defines them; any other animal must be securely contained in such a carrier.
Where can an ESA go at UTEP?
Only inside the student's assigned university residence. UTEP does not allow emotional support animals elsewhere on campus, including the dining facilities tied to the residence halls.
What must ESA documentation for UTEP include?
A statement signed by a licensed professional with a diagnosis, a prognosis and a description of the specific impairments and the major life functions they affect. CASS may ask for more if the documentation is incomplete, unclear, outdated or inconsistent.
Where is Texas RioGrande Legal Aid in El Paso?
1331 Texas Ave., El Paso, TX 79901. Its intake lines, (956) 996-8752 and toll-free (833) 329-8752, are answered weekdays 9 a.m. to 5 p.m. Central, or 8 a.m. to 4 p.m. El Paso time.
I live in Sunland Park, New Mexico. Can I get a Texas letter?
No. A letter is signed under a license for the state where you live, so a New Mexico address needs a clinician licensed in New Mexico.
More Pages for El Paso Readers
Elsewhere in the Lone Star State
Texas-wide pages
Over the New Mexico line
At the New Mexico Line, Your Address Picks the License
El Paso County borders Anthony, Santa Teresa, Sunland Park and Chaparral in New Mexico, so which side of the line your home is on matters.
A home on the Texas side
Downtown, the Upper Valley or the Eastside: the letter is signed under a Texas license by a Texas-licensed clinician.
That is the only kind of letter we write for El Paso homes.
A New Mexico address
A home in Sunland Park or Santa Teresa needs a letter signed under a New Mexico license; our system will not sign a Texas one for it.
El Paso runs on Mountain Time, an hour behind most of Texas. Appointment times in your account appear in your own time zone, such as MDT or MST.
Your El Paso ESA or PSD Letter Starts Here
Answer the free screening questions. When a Texas-licensed clinician supports your request, the letter is in your account, ready for the leasing office or UTEP housing.
All of El Paso County
Mountain Time visits
Questions at no charge
