Therapist–ASA Relationship Agreement

1. Nature of the Relationship

By registering as a therapist on the American Service Animals ("ASA," "the platform," "we," "us") platform, you agree to provide independent clinical evaluation services to clients referred to you through the platform. You participate as an independent licensed professional and not as an employee of ASA. Nothing in this agreement creates an employment, partnership, or joint-venture relationship.

ASA provides the technology, client intake, scheduling, document handling, and payment processing that connect you with clients. You remain solely responsible for your independent clinical judgment and for complying with the laws and licensing rules of every state in which you practice.

2. Licensing & Eligibility

You confirm that the information you provide during onboarding is accurate and that you are a currently licensed mental health professional in good standing. You agree to:

• Maintain a valid, unrestricted license for the duration of your participation;
• Promptly notify ASA of any change to your license status, disciplinary action, or restriction;
• Provide truthful credentials, license documents, and state information on request.

Providing false, expired, or misleading credentials is grounds for immediate removal from the platform.

3. How a Case Moves

Every case on the platform sits in one of four states. Knowing which is which matters, because your obligations and your compensation both depend on it.

• New. The client has submitted their intake and screening answers. No therapist holds the case yet.
• Assigned. The case has been assigned to you. From this point you are the licensed professional responsible for evaluating it, and you may review the intake, the screening scores, and any documents the client provided.
• Completed. You have carried out your evaluation and completed the letter. Moving a case to this state is your action and no one else's. When you complete the evaluation, the documentation is issued under your name, and you can view the generated documentation in the case view.
• Finalized (released). The documentation you issued is released to the client 12 to 24 hours after you complete the case. Release follows from your completion; it is not a separate approval, and no one at ASA decides whether completed clinical work is paid. You can modify or edit the documentation at any time, and your client receives the documentation as you have written it. Compensation is calculated as set out in section 7 and section 8.

A case may also be denied where you determine that the client does not meet the clinical threshold. A denial is a legitimate and expected outcome, and you are never penalised for reaching one.

4. Your Wording & Authority to Issue Documentation

The words you write are the words that are issued. The clinical content of the letter — your findings, your reasoning, your recommendation, and any limitation you place on it — is authored by you and is reproduced in the documentation the client receives.

Once you move a case to completed, the review that follows is administrative, not clinical. The administrative team checks that the file is in order — that the required fields are present, that the document renders correctly, that the client's details and plan match the case, and that nothing is obviously missing or misfiled. The administrative team does not second-guess, overrule, or rewrite your clinical determination, and no member of it is authorised to do so.

By accepting this agreement, you authorise American Service Animals to issue documentation containing the clinical wording you have written, presented under your name, credentials, licence details, and signature, for the case you completed. That authorisation is limited to exactly that: the case you completed, and the wording you wrote for it.

This authorisation does not permit ASA to:

• alter the clinical substance of what you wrote;
• issue documentation in your name for a case you did not complete;
• re-use your wording, signature, or credentials on any other case, client, or document;
• issue documentation after you have withdrawn it under section 5.

Where a non-clinical correction is needed — a misspelled name, a wrong address, a formatting fault — the administrative team may either correct it and tell you, or return the case to you. Anything touching clinical substance is always returned to you.

5. Stopping, Changing, or Substituting Your Wording

The case remains yours. At any point, and for any reason, you may:

• Stop. Decline the case, or withdraw from it after it has been assigned, and ask for it to be reassigned to another licensed professional.
• Edit your documentation. Modify or edit the documentation from the case view at any time, before or after it is released. Your client receives the documentation as you have written it. You may also ask the team to change the client's details or the plan.
• Supply your own wording. Replace any suggested, drafted, or template text with your own. Nothing the platform offers you is binding, and you are never required to adopt language you do not agree with.
• Withdraw a completed letter. Ask for a case to be pulled back from completed, if you wish to reconsider it.

Requests are made through your dashboard or by contacting the team directly. A request to withdraw documentation that has not yet been released will be honoured. Where documentation has already been released to the client, tell us immediately and we will work with you on the appropriate correction or retraction.

You will not be penalised, down-ranked, or paid less for declining a case, asking for changes, or writing your own wording.

6. Independent Clinical Judgment

Your clinical determination is yours alone. Neither ASA, nor any member of its administrative team, nor any client, may direct, pressure, or incentivise you to reach a particular outcome.

Any drafting help, template, prompt, or suggested phrasing the platform provides is a convenience only. It is not clinical advice, it is not a recommendation, and it carries no expectation that you will adopt it. You are responsible for the accuracy and clinical justification of everything you submit under your name.

If you ever feel directed toward a particular outcome, report it to support@americanserviceanimals.com. Approving a case you do not believe is clinically justified is a breach of this agreement, and so is denying one for any reason other than your clinical judgment.

7. Compensation

Compensation is earned on a per-case basis. You are paid for a case that is both (a) completed by you and (b) paid for in full by the customer. A case is eligible for payment to you when:

• The customer has completed payment for the corresponding plan through the platform; and
• You have completed the clinical evaluation for that case.

Release of the documentation to the client follows automatically from your completion (section 3). It is not a separate condition that ASA controls, and ASA does not withhold payment for completed clinical work because of an administrative step.

Payouts for eligible cases are calculated and disbursed according to the platform's then-current payout schedule. Your expected per-case rate, where applicable, is recorded during onboarding and may be subject to the platform's payout policies.

8. When No Payment Is Issued

To be explicit: if the customer has not paid for the plan, no payment will be issued to you for that case — regardless of the work performed. Without a completed customer payment, the platform has not been compensated and therefore no payout is generated.

No payment is issued where:

• The customer never completed payment for the plan;
• The customer's payment was reversed, refunded, charged back, or disputed;
• You did not complete the clinical evaluation for the case (for example, it was reassigned to another professional before you completed it);
• The case was cancelled, abandoned, or found to be fraudulent or ineligible.

If a payment that was previously counted toward your payout is later refunded or charged back, the corresponding amount may be reversed or offset against future payouts.

9. Circumventing Platform Payment

Clients are not the property of ASA or of any therapist, and nothing in this agreement limits a client's right to choose their own care. ASA introduces clients to you for a specific service: the evaluation and documentation they request and pay for through the platform. This section prohibits only deliberately circumventing the platform's payment arrangement for that ASA service. If the platform finds that you have done so, you may be removed from the platform.

Prohibited circumvention means, for an evaluation or documentation service a client requested through ASA:

• Soliciting or accepting payment from the client directly, outside the platform, for that service;
• Offering to provide that same service to the client off-platform in order to avoid paying for it through the platform;
• Sharing personal payment details or external booking links for the purpose of taking that service off the platform.

This section does not restrict:

• Clinical communication with the client that your professional duties require;
• Lawful referrals to other providers or services;
• Responding to an emergency or a risk of harm;
• A treatment relationship you had with the client before ASA introduced them;
• Continuity of care, or any other service a client chooses to receive from you, provided it is not used to avoid paying for the ASA service they requested through the platform.

A violation may result in removal from the platform and forfeiture of any pending or unpaid payouts for the affected cases, and ASA keeps any other remedy available to it under applicable law.

10. Professional Conduct

You agree to deliver evaluations honestly, ethically, and in line with your professional and legal obligations. You will exercise independent clinical judgment, will not issue determinations that are not clinically justified, and will respond to assigned cases and platform communications in a timely, professional manner.

11. Confidentiality & Data

Client information accessed through the platform is confidential. You agree to keep it secure, to handle it in compliance with applicable privacy and health-information laws, and to use and disclose it only to provide the services clients request through ASA and as your professional and legal obligations require. You will not sell client information, use it for marketing, or use it to circumvent the platform as described in section 9.

You may securely retain, and lawfully use, the records of the evaluations you performed where you need them to meet your professional and legal obligations, including record-retention periods required by your licensing board or by state law, responding to a licensing-board inquiry, defending a malpractice or other legal claim, and giving a client access to their own records.

While you participate, these records are available to you through your dashboard. If your participation ends, ASA will, on reasonable request, give you continued access to, or a secure export of, the records of the cases you completed, so that losing dashboard access never prevents you from meeting a retention or record-access obligation.

12. Records, Audit & Cooperation

The platform keeps a record of case activity — including when a case was assigned, completed and finalized, and by whom — for regulatory, audit and dispute purposes. Your sign-ins and case actions are logged to your account.

If a client, a licensing board, a housing provider, or a regulator raises a question about documentation issued under your name, you agree to cooperate promptly and in good faith with any reasonable enquiry. ASA will give you the records it holds for that case. Obligations under this section survive the end of your participation.

13. No Guaranteed Volume

Nothing in this agreement guarantees you any number of cases, any level of income, or continued assignment. Case routing depends on client demand, your licensed states, your stated availability and workload, your response times, and the platform's operational needs. Being on the platform is not an offer of work in any particular amount.

14. Responsibility & Indemnity

You are responsible for your own clinical practice, licensure, tax obligations, and professional liability insurance. ASA does not supervise your clinical work and does not hold itself out as doing so.

You agree to indemnify and hold ASA harmless against claims, losses, and costs arising from your breach of this agreement, your provision of false credentials, your practice outside the scope or states of your licence, or clinical determinations you made that were not justified. ASA remains responsible for its own conduct, including the security of the platform and the accuracy of what it administers.

Nothing in this section limits any right you cannot waive by law.

15. Suspension & Termination

ASA may suspend or terminate your access at any time for violation of this agreement, loss or restriction of licensure, fraud, circumvention of platform payment under section 9, or conduct that harms clients or the platform. You may stop participating at any time.

After termination, your confidentiality obligations, the handling of completed or pending cases, and section 9 for services clients requested through ASA before termination continue to apply. Section 9 does not prevent you from serving any client after termination, provided you do not take a service the client requested through ASA off the platform in order to avoid paying for it through the platform. ASA's commitment in section 11 to give you access to, or an export of, your case records also continues after termination.

16. Electronic Acceptance

Accepting this agreement electronically — by signing it in your dashboard or by continuing to take cases on the platform — has the same effect as a signature on paper. The platform records the date, time, and account that accepted it.

By accepting, you confirm that you have read sections 3 to 6, that you understand the review after you complete a letter is administrative rather than clinical, and that you authorise documentation carrying your clinical wording, name, credentials and signature to be issued for the cases you complete.

You should keep a copy for your records. This agreement is a description of how the platform works and what each side commits to; it is not legal advice, and you may wish to have your own professional adviser review it.

17. Changes to This Agreement

We may update this agreement from time to time. Your continued participation on the platform after an update constitutes acceptance of the revised terms. Material changes will be communicated through the platform or by email.

18. Contact

Questions about this agreement can be directed to our team at support@americanserviceanimals.com.