Middlesex County
Cambridge, Lowell, Newton, Somerville, Framingham, Waltham
Massachusetts-Licensed Clinicians
Telehealth ESA Letters for Massachusetts Housing, With Psychiatric Service Dog Evaluations
Get a confidential evaluation from a Massachusetts-licensed mental health clinician by telehealth. No online registries or quick certificates, only genuine ESA and psychiatric service dog letters for Massachusetts apartments, triple-deckers, condo associations and college housing when supported.
Free MA screening
Bay State clinicians
Money back if denied
Three floors, one screening
Your Massachusetts Screening, Floor by Floor
The MCAD says a Massachusetts housing provider must look at each assistance animal request individually. Our process is individual too: screening is free, a Massachusetts-licensed clinician reviews your answers after checkout, and a plan whose letter is not supported is refunded under our refund policy.
- Floor 1
First floor: your answers
Online questions on your mental health, your animal's part in it and your Massachusetts home, whenever you like.
- Floor 2
Second floor: a Massachusetts clinician
Following checkout, your Massachusetts-licensed clinician reviews the answers and, when appropriate, meets you on video.
- Floor 3
Top floor: a letter, if supported
A supported letter is sent digitally under your plan; when none is supported, our refund policy repays you.
Start the Massachusetts Screening
- Massachusetts-licensed clinician
- Chapter 151B in view
- Refund when not supported
Massachusetts ESA and Psychiatric Service Dog Letter Pricing
Live checkout data sets these prices. There is no fee for Massachusetts screening. Plans are paid at checkout, before any evaluation, and should a Massachusetts-licensed clinician see no grounds for a letter, the whole amount is refunded under our terms. Questions? Read our FAQ page or contact us.
Massachusetts ESA Letter for One Pet
$149
For Massachusetts renters with one emotional support animal
- Free online screening
- Evaluation by a Massachusetts-licensed clinician
- Letter for a housing accommodation request
- Digital delivery after approval
- Follow-up clarification for landlords
Most Popular
Massachusetts ESA Letter for Multiple Pets
$159
For Bay State homes where two or more animals provide emotional support each day
- One screening for all your animals
- Each approved animal named on one letter
- Written for apartments, rentals and condominiums
- Digital delivery after approval
- Advice on deposit and pet fee disputes
Massachusetts Psychiatric Service Dog Evaluation
$199
For Massachusetts handlers relying on a dog trained in psychiatric support tasks
- Free initial screening
- Evaluation focused on symptoms and trained tasks
- Your disability-related need for the dog, put in writing
- Clinical documentation, not a generic certificate
- Follow-up clarification for housing providers
Bundle Packages
Letters joined by a certificate or ID card
BUNDLE
ESA Letter + Certificate Bundle
$199
An ESA letter paired with its certificate
- ESA letter from a Massachusetts-licensed clinician
- ESA certificate with QR code verification
- Digital delivery after approval
- Renewal reminders
BEST VALUE
PSD Letter + Certificate + ID Card
$225
PSD letter, certificate and ID card together
- PSD letter from a Massachusetts-licensed clinician
- PSD certificate with QR code verification
- PSD ID card with photo and barcode
- Digital delivery after approval
Clinically reviewed
Secure payment
Massachusetts-licensed clinicians
No hidden fees
American Service Animals does not sell ESA registrations. Every Massachusetts letter follows a real clinical evaluation.
Why Massachusetts Residents Choose American Service Animals
Massachusetts ESA Letters From a Clinician Licensed in the Commonwealth
From Boston to the Berkshires, six things hold true for every Massachusetts letter we provide.
A Massachusetts license
The clinician who signs holds a Massachusetts license.
An evaluation every time
Your answers are reviewed, with a video visit when appropriate.
Written for your landlord
A housing letter for an accommodation request in Massachusetts.
Paid back if declined
Your plan is bought ahead of the evaluation; without a supported letter, our refund policy gives it back.
Never a registry number
We never sell a listing or an ID number as proof.
Approved by a person, not software
A clinician decides; no letter is approved by software.
M.G.L. c. 151B
What the MCAD Said on July 31, 2026
After HUD rescinded its federal assistance animal guidance, the Massachusetts Commission Against Discrimination explained how Chapter 151B of the General Laws still applies to housing.
Those federal level changes do not modify or limit the protections provided under Massachusetts law.
An umbrella term
The statement, citing the 2024 decision in Fortin and Evangelista v. Marty Green Properties, calls "assistance animal" an umbrella term for service animals and other trained or untrained animals that provide support, including emotional support.
Not only federal service animals
A request denied solely because the animal does not meet the federal definition of a service animal may violate Massachusetts law.
One request at a time
Housing providers must evaluate each request for a reasonable accommodation on an individual basis and engage in an interactive process.
The question that decides it
Is the accommodation necessary so that a person with a disability has an equal opportunity to use and enjoy their dwelling?
Filing With the MCAD: 300 Days, No Fee, No Lawyer Required
The MCAD's deadline page sets 300 days from the last discriminatory act, and its case process guide describes what follows.
File the complaint
There is no cost to file and you do not need a lawyer; the MCAD reviews whether it has jurisdiction.
Service and investigator
Once authorized, the complaint is served on both sides and an investigator gathers witnesses, documents and site visits.
The respondent's position statement
The respondent answers in writing, and you may send a written rebuttal.
Conference or mediation
A short virtual investigative conference may be held, and voluntary early mediation can settle the case.
Reach the MCAD: email mcad@mass.gov or call Boston and Fall River at (617) 994-6000, Springfield at (413) 739-2145 or Worcester at (508) 453-9630. The commission announced a new online case portal for filing in June 2026.
If the MCAD finds probable cause
- Conciliation is mandatory, and all parties and counsel attend.
- If you have no private lawyer, the MCAD assigns Commission Counsel.
- Without a settlement, the parties take discovery and the case may be certified to a public hearing.
If it finds no probable cause
- A lack of probable cause or of jurisdiction can be appealed within 10 days of receiving the decision.
- A preliminary hearing lets you explain why the decision was wrong.
- The case may go back for more investigation, be reversed to probable cause, or close.
Our Services in Massachusetts Cities and Counties
From Berkshire County to Nantucket, all 14 Massachusetts counties have telehealth access to our ESA letters and psychiatric service dog evaluations. Below, the cities and towns we serve sit under their counties.
Suffolk County
Boston
Essex County
Lynn, Lawrence, Haverhill, Salem
Norfolk County
Quincy, Dedham
Worcester County
Worcester, Fitchburg
Hampden County
Springfield, Westfield, Holyoke
Bristol County
New Bedford, Fall River, Taunton
Plymouth County
Brockton, Plymouth
Hampshire County
Northampton, Amherst
Franklin County
Greenfield
Berkshire County
Pittsfield
Barnstable County
Barnstable
Dukes County
Edgartown
Nantucket County
Nantucket
ESA letters for Massachusetts housing
For renters and condominium residents asking for an assistance animal accommodation.
Psychiatric service dog evaluations for Bay State handlers
When a handler's dog carries out trained work for a psychiatric disability.
Telehealth visits with Massachusetts clinicians
A clinician licensed in Massachusetts meets you by video when appropriate.
Optional certificates and ID cards as extras
You may add them after a letter; the clinician's letter is what matters.
What We Provide Across Massachusetts
Berkshires, Cape or Islands, nothing changes: you complete the screening online, then meet a Massachusetts-licensed clinician by telehealth when appropriate.
Read the Massachusetts guide
Free help in Massachusetts
Free Disability and Housing Help Across Massachusetts
If a landlord resists your request, these three nonprofits can help at no charge, alongside the MCAD process described above.
Disability Law Center (DLC)
The Protection and Advocacy agency for Massachusetts: a private nonprofit, not part of state or federal government, that provides legal advocacy on disability issues.
Massachusetts Fair Housing Center
Free legal services for people who have faced housing discrimination in Berkshire, Franklin, Hampshire, Hampden and Worcester counties, and in parts of Middlesex County.
MassLegalHelp
Free, practical information on legal rights in Massachusetts from legal aid programs, with a way to see whether you qualify for free or low-cost legal services.
Massachusetts ESA Questions, Plainly Answered
What does a Massachusetts ESA letter cost?
In Massachusetts, a one-pet ESA housing letter runs $149, and screening is free. Because the plan is bought before the evaluation, our refund policy repays it in full whenever a Massachusetts-licensed clinician cannot support a letter.
Does Massachusetts law still protect emotional support animals in housing?
Yes, according to the Massachusetts Commission Against Discrimination. Its July 31, 2026 statement says Chapter 151B still protects people who need an assistance animal as a reasonable accommodation, that the term includes animals providing emotional support, and that HUD's withdrawn federal guidance does not limit Massachusetts law.
Can a Massachusetts landlord refuse an animal because it is not a service dog?
Not on that ground alone. The MCAD says a denial based solely on an animal not meeting the federal definition of a service animal may violate Massachusetts law, and that housing providers must evaluate each request individually and engage in an interactive process.
How many days do I have to file with the MCAD?
Within 300 days of the last discriminatory act. The MCAD says the deadline can be extended only in limited situations, decided case by case by the Investigating Commissioner.
Does it cost anything to file with the MCAD, and do I need a lawyer?
There is no cost to file and legal representation is not required. If the MCAD finds probable cause and you have no private lawyer, it assigns Commission Counsel for the mandatory conciliation.
Where can I get help with a specific Massachusetts housing situation?
The MCAD points housing providers, residents and applicants to the Massachusetts Office on Disability for a consultation about a specific situation, and to the Attorney General's Office for civil rights enforcement information.
Massachusetts residents: this general information is current as of October 2026; please do not treat it as legal advice. Federal guidance and Massachusetts rules evolve; in July 2026 the MCAD issued updated Rules of Procedure, 804 CMR 1.00. Screening does not guarantee a letter. Worth reading next: ESA rights, other states' ESA rules and about our team. If you are struggling, call or text 988 at any hour of the day.
Start Your Massachusetts ESA Evaluation Today
Let a Massachusetts-licensed clinician judge whether your animal's support warrants a letter at all, and if so, whether it is an ESA or a PSD letter.
No fee to try
Berkshires to the Cape
Plainly put
